Dutch Speaking Service Support Representative - Remote

Overview

Mercier Consultancy Bulgaria is excited to announce an opening for a Dutch Speaking Service Support Representative at Mercier Consultancy Hellas. In this pivotal role, you will be responsible for enhancing customer satisfaction by providing top-notch support for our services. Your fluency in Dutch will enable you to communicate effectively with our clients, helping them navigate through various service-related inquiries and issues. If you are a proactive individual with a strong commitment to customer service, we invite you to apply and become a vital part of our team!

In Short

• Respond to customer inquiries via phone, email, and chat in Dutch related to our services.
• Assist customers with service requests, technical issues, and account management.
• Provide accurate information regarding service features, policies, and updates.
• Document customer interactions thoroughly and follow up on outstanding issues.
• Collaborate with internal teams to ensure efficient resolution of customer problems.
• Gather customer feedback and suggest improvements to service offerings.
• Stay updated on company products and policies to provide informed support.

Requirements

• Fluency in Dutch is essential.
• Strong communication skills.
• Proactive approach to customer service.
• Ability to work collaboratively with teams.
• Experience in customer support is a plus.

Benefits

• Competitive salary.
• Opportunities for professional growth.
• Supportive team environment.