Dutch-speaking Service Representative - Remote

Overview

Mercier Consultancy BG is on the lookout for a Dutch-speaking Service Representative to join our dynamic team remotely from Greece. In this role, you will be a key point of contact for our Volkswagen customers, assisting them with inquiries and providing top-tier support. If you possess strong communication skills and a passion for customer satisfaction in the automotive industry, we would love to have you on board!

In Short

• Provide exceptional customer service to Dutch-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding Volkswagen products, services, and promotions.
• Effectively resolve customer issues, ensuring a positive experience and promoting brand loyalty.
• Document customer interactions and feedback accurately in our CRM system.
• Stay informed about Volkswagen offerings and relevant updates to provide accurate guidance to customers.
• Work collaboratively with team members to improve service quality and efficiency.
• Contribute to the overall success of the team by promoting a positive customer experience.

Requirements

• Fluency in Dutch (spoken and written) is essential.
• Strong communication skills and a customer-oriented mindset.
• Experience in customer service is preferred.
• Ability to work independently and as part of a team.
• Familiarity with CRM systems is a plus.
• Knowledge of the automotive industry is an advantage.

Benefits

• Work remotely from Greece.
• Opportunity to work with a renowned brand like Volkswagen.
• Dynamic and supportive team environment.
• Potential for career growth and development.
• Competitive salary and benefits package.