Dutch Speaking Customer Support Agent - Remote

Overview

Mercier Consultancy Bulgaria is excited to announce a vacancy for a Dutch Speaking Customer Support Agent in our Food Delivery Service Department. In this dynamic role, you will be the key point of contact for our customers, assisting them with inquiries related to food delivery services and ensuring a positive experience on our platform. Your fluency in Dutch will enable you to connect effectively with our diverse clientele, helping them navigate orders, track deliveries, and address any concerns they may have. If you have a passion for customer service and a love for food, we would love for you to join our team!

In Short

• Manage customer inquiries via phone, email, and chat in Dutch regarding food delivery services.
• Assist users with placing orders, tracking deliveries, and answering menu-related questions.
• Provide detailed information about promotions, offers, and food safety practices.
• Document customer interactions accurately for quality assurance and service improvement.
• Collaborate with delivery personnel and restaurant partners to ensure timely and accurate food deliveries.
• Stay updated on menu changes, operational processes, and customer preferences to enhance service delivery.
• Promote app features and encourage user engagement to improve overall customer satisfaction.

Requirements

• Fluency in Dutch is essential.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries with patience and professionalism.
• Experience in customer service is a plus.
• Familiarity with food delivery services or apps is advantageous.
• Problem-solving skills and a proactive approach to customer satisfaction.
• Willingness to work flexible hours as needed.

Benefits

• Competitive salary and performance bonuses.
• Opportunity to work in a dynamic and supportive team environment.
• Training and development opportunities.
• Employee discounts on food delivery services.
• Flexible working hours.