Dutch Speaking Customer Support Agent - Remote

Overview

Mercier Consultancy Bulgaria is seeking a Dutch Speaking Customer Support Agent to join our Logistics & Shipping Department. In this essential role, you will be responsible for providing exceptional support to customers regarding their logistics and shipping inquiries. Your role will encompass responding to customer questions, troubleshooting issues, and ensuring timely updates about shipments and logistics operations. Your fluency in Dutch will enable you to effectively communicate with our diverse client base, ensuring they receive the assistance they need. If you are detail-oriented, have a passion for logistics, and thrive in a fast-paced environment, we invite you to apply and be a part of our dynamic team!

In Short

• Manage and respond to customer inquiries via phone, email, and chat in Dutch related to shipping and logistics services.
• Provide accurate information regarding shipment tracking, delivery times, and logistics services.
• Assist customers in resolving shipping issues, ensuring timely and effective solutions.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with warehouse and logistics teams to provide customers with updates and resolve escalated issues.
• Stay informed about shipping regulations, services, and operational updates.
• Gather insights from customer feedback to enhance the service experience.

Requirements

• Fluency in Dutch is required.
• Strong communication skills.
• Detail-oriented and organized.
• Ability to work in a fast-paced environment.
• Experience in customer support is a plus.
• Knowledge of logistics and shipping processes is advantageous.

Benefits

• Opportunity to work in a dynamic team.
• Professional development and training.
• Competitive salary (not specified).
• Supportive work environment.