Dutch Speaking Client Services Coordinator - Remote

Overview

Mercier Consultancy is excited to announce an opportunity for a Dutch Speaking Client Services Coordinator to join our dynamic team. In this role, you will play a key part in facilitating communication and coordination between our Dutch-speaking clients and internal teams. Your primary objective will be to ensure that client needs are met efficiently and effectively, fostering strong relationships and enhancing client satisfaction. If you are organized, detail-oriented, and passionate about delivering excellent service, we would love to have you on board!

In Short

• Coordinate and manage communications between Dutch-speaking clients and internal departments.
• Assist clients with inquiries and provide information about our services promptly.
• Schedule meetings and follow up on action items to ensure client needs are addressed.
• Document client interactions and maintain accurate records of service delivery.
• Identify potential issues and collaborate with teams to develop solutions.
• Gather feedback from clients to improve service offerings and processes.
• Stay updated on company services and policies to assist clients effectively.

Requirements

• Fluency in Dutch is required.
• Excellent communication skills.
• Strong organizational and multitasking abilities.
• Detail-oriented with a focus on customer satisfaction.
• Ability to work collaboratively with internal teams.
• Proficient in using communication tools and software.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Competitive salary and benefits.
• Professional development opportunities.
• Flexible working hours.
• Team-building activities and events.