Dutch Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to announce an opportunity for a Dutch Customer Service Agent with a leading electronics company, offering a remote work option from Greece. In this role, you will provide excellent customer support to Dutch-speaking clients, assisting them with inquiries, product information, and troubleshooting issues related to electronic devices. Your focus will be on ensuring customer satisfaction and fostering a positive brand image through effective communication and problem-solving.

In Short

• Deliver exceptional customer service in Dutch to assist clients with electronic product inquiries.
• Guide customers through troubleshooting processes and product setups.
• Address order status, returns, and warranty questions with accuracy and efficiency.
• Resolve customer complaints and provide solutions in a timely manner.
• Document interactions and gather feedback to improve service delivery.
• Stay up-to-date with product knowledge and company policies to provide informed support.
• Collaborate with technical teams to ensure effective resolution of complex inquiries.

Requirements

• Fluent in Dutch, both written and spoken.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve customer issues effectively.
• Experience in customer service or a related field is preferred.
• Familiarity with electronic products is a plus.

Benefits

• Work remotely from Greece.
• Competitive salary and benefits package.
• Opportunity to work with a leading electronics company.
• Supportive team environment.
• Training and development opportunities.