Dutch Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to offer a position for a Dutch Customer Service Agent for one of the top electronics companies in the industry. In this key role, you will provide exceptional support to Dutch-speaking customers, assisting them with inquiries related to electronic products, troubleshooting issues, and ensuring a smooth and pleasant customer experience.

In Short

• Deliver high-quality customer service in Dutch for inquiries related to a range of electronic products.
• Assist customers with product selection, troubleshooting, and technical support.
• Manage warranty claims and facilitate product returns or exchanges.
• Document customer interactions and troubleshoot issues effectively and efficiently.
• Collaborate with the technical support team to resolve complex problems.
• Stay informed about the company's product offerings, features, and industry trends.
• Gather customer feedback to help improve product and service quality.

Requirements

• Fluency in Dutch, both written and spoken.
• Strong communication and interpersonal skills.
• Ability to troubleshoot technical issues.
• Experience in customer service or a related field.
• Passion for technology and electronics.
• Ability to work in a team environment.
• Flexibility to adapt to changing situations and customer needs.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a leading electronics company.
• Professional development and training opportunities.
• Dynamic and supportive work environment.