Czech-Speaking Transportation Customer Service Expert - Remote

Overview

Mercier Consultancy is delighted to offer a fantastic opportunity for Czech-Speaking Transportation Customer Service Experts to join our team in a remote capacity from Greece. In this crucial role, you will support our Czech-speaking clients, assisting them with their transportation inquiries and needs. If you are enthusiastic about customer service and fluent in Czech, we encourage you to apply!

In Short

• Assist Czech-speaking customers with inquiries related to transportation services, options, and bookings through various channels, including phone, email, and chat.
• Provide precise information regarding bookings, cancellations, and rescheduling services.
• Effectively address and resolve customer complaints while maintaining high standards of service.
• Maintain accurate documentation of customer interactions in our systems.
• Collaborate with team members and operational staff to enhance service delivery and customer satisfaction.
• Stay current on transportation policies and industry developments to provide reliable support.
• Collect and analyze customer feedback to drive service improvements.

Requirements

• Fluency in Czech.
• Strong communication skills.
• Experience in customer service.
• Ability to handle customer inquiries effectively.
• Familiarity with transportation services.
• Problem-solving skills.

Benefits

• Remote work opportunity.
• Supportive team environment.
• Opportunities for professional development.