Czech-Speaking Customer Service Expert - Remote

Overview

Mercier Consultancy is excited to announce an opening for Czech-Speaking Customer Service Experts to join our team remotely in Greece, supporting a top leader in the technology sector! In this role, you will be instrumental in providing exceptional support to Czech-speaking customers, helping them resolve inquiries and maximize their experience with innovative tech solutions. If you have a passion for technology and a commitment to outstanding customer service, we want to hear from you!

In Short

• Provide high-quality customer support in Czech through various channels, including phone, email, and chat.
• Assist customers with inquiries related to tech products and services, ensuring clarity and satisfaction.
• Address and resolve customer complaints efficiently while maintaining positive customer relationships.
• Document all customer interactions accurately to enhance service quality and response strategies.
• Collaborate with the technical support team to escalate unresolved issues and ensure timely resolutions.
• Stay updated on product developments and company policies to provide accurate information.
• Engage in continuous improvement initiatives by offering feedback on service processes.

Requirements

• Fluency in Czech and English.
• Strong communication skills.
• Experience in customer service or technical support.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with technology products and services.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary.
• Remote work flexibility.
• Opportunity to work with a leading tech company.
• Professional development opportunities.
• Supportive team environment.