Portuguese-Speaking Customer Service Expert - Remote

Overview

Mercier Consultancy is excited to recruit Portuguese-Speaking Customer Service Experts for Imperial Brands, a leading company in the tobacco industry. This remote position, based in Greece, offers a chance to provide superior support to Portuguese-speaking customers. If you are enthusiastic about customer service and have a knack for problem-solving, we would love to hear from you!

In Short

• Provide top-tier customer support in Portuguese across various platforms, including email, chat, and phone.
• Assist customers with inquiries related to products, services, and company policies.
• Handle complaints and issues promptly while ensuring customer satisfaction is maintained.
• Document interactions accurately and consistently to improve service outcomes.
• Collaborate with the internal team to escalate complex queries and ensure swift resolutions.
• Stay updated on product offerings and policies to provide accurate and relevant information to customers.
• Contribute to enhancing customer experience through feedback and improvement suggestions.

Requirements

• Fluency in Portuguese, both written and spoken.
• Strong communication and interpersonal skills.
• Previous experience in customer service is preferred.
• Ability to work independently in a remote environment.
• Problem-solving skills and a customer-oriented mindset.
• Familiarity with CRM systems is a plus.

Benefits

• Work remotely from anywhere in Greece.
• Opportunity to work with a leading brand in the industry.
• Competitive salary and benefits package.
• Dynamic and supportive work environment.
• Professional development opportunities.