Portuguese Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is thrilled to announce a position for a Portuguese Speaking Customer Service Agent to join our remote team in Greece. In this exciting role, you will be responsible for providing exceptional customer service to our Portuguese-speaking clients, addressing their inquiries, and offering support with our products and services. This position allows you to work remotely while enjoying the rich culture and lifestyle of Greece. If you are passionate about helping customers and looking for a new opportunity, we want to hear from you!

In Short

• Assist Portuguese-speaking customers with inquiries via phone, email, and chat.
• Provide comprehensive information regarding our products and services.
• Resolve customer issues and complaints efficiently, ensuring satisfaction.
• Maintain organized and accurate records of customer interactions.
• Work collaboratively with team members to enhance customer support processes.
• Stay informed about product updates and company policies to provide relevant information.
• Gather customer feedback to suggest improvements in services offered.

Requirements

• Fluency in Portuguese, both written and spoken.
• Strong communication and interpersonal skills.
• Ability to resolve issues effectively and efficiently.
• Experience in customer service or related field preferred.
• Familiarity with CRM systems is a plus.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Benefits

• Work remotely from anywhere.
• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Supportive team environment.
• Flexible working hours.