German Speaking Customer Service Agent - Remote in Greece

Overview

Mercier Consultancy is seeking a German Speaking Customer Service Agent for our Telecom Department, with the exciting opportunity to work remotely from Greece. In this dynamic role, you will assist our German-speaking customers with their telecom inquiries, including service activation, billing questions, and technical support. Your goal will be to deliver exceptional customer experiences while efficiently resolving issues. If you are a motivated individual with a passion for telecommunications and excellent communication skills, we encourage you to apply and join our international team.

In Short

• Deliver outstanding customer support in German for telecom-related inquiries via phone, email, and chat.
• Assist customers with service activations, troubleshooting, and account management.
• Address billing questions and provide clear explanations of charges and services.
• Resolve customer complaints and issues with a focus on satisfaction and retention.
• Document customer interactions and feedback accurately for quality improvement.
• Collaborate with technical support teams to provide comprehensive solutions.
• Stay updated on telecom products, services, and industry trends to assist customers effectively.

Requirements

• Fluent in German, both written and spoken.
• Strong communication skills and customer-oriented mindset.
• Experience in customer service, preferably in telecommunications.
• Ability to troubleshoot and resolve issues efficiently.
• Familiarity with billing processes and telecom services.
• Team player with good collaboration skills.
• Motivated and eager to learn about telecom products.

Benefits

• Work remotely from the comfort of your home in Greece.
• Join an international team with diverse backgrounds.
• Opportunities for professional growth and development.
• Flexible working hours.
• Competitive salary package.