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IT Operations Analyst L3 - Remote

Posted 5 weeks ago
DevOps / Sysadmin
Full Time
Canada
$65,600 - $98,400 CAD/year

Overview

The IT Operations Analyst L3 role involves providing application support and ensuring operational availability while minimizing risks. The position requires a strong understanding of ITIL processes and experience with various ITSM and APM tools.

In Short

  • Provide technical support and troubleshooting for production incidents.
  • Experience with ITIL processes including change and incident management.
  • Utilize ITSM tools like ServiceNow and Jira.
  • Monitor applications and infrastructure using APM tools.
  • Handle on-call rotation and BCM/DR activities.
  • Document application support and incident resolution procedures.
  • Collaborate with stakeholders for timely application releases.
  • Participate in projects to improve operational environments.
  • Support mobile application debugging for iOS and Android.
  • Continuously enhance knowledge of TD services and applications.

Requirements

  • 3-5 years of application support experience.
  • Strong understanding of ITIL processes.
  • Experience with ITSM tools like ServiceNow, Remedy, or Jira.
  • Technical skills in Unix/Linux, SQL, and Oracle.
  • Familiarity with Microservices and Azure.
  • Experience in application release deployment activities.
  • Ability to document procedures and conduct root cause analysis.
  • Strong communication skills for client interaction.
  • Undergraduate degree or Technical Certificate.
  • Experience in the insurance domain is a plus.

Benefits

  • Competitive salary and variable compensation.
  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off and banking benefits.
  • Career development and training opportunities.
  • Reward and recognition programs.
  • Supportive work environment promoting quality and innovation.
  • Access to mentoring programs.
  • Inclusive culture valuing diversity and equity.
  • Opportunities for personal and professional growth.
Meloche Monnex logo

Meloche Monnex

The Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. With a commitment to delivering legendary customer experiences, TD serves over 27 million households and businesses across Canada, the United States, and globally. The bank employs more than 95,000 colleagues who are dedicated to enriching the lives of customers, communities, and each other. Guided by the vision to 'Be the Better Bank,' TD focuses on innovation and enhancing customer experience while providing growth opportunities and skill development for its employees. The bank is also committed to diversity, equity, and inclusion, fostering an environment where all colleagues can thrive and contribute to a more sustainable future through initiatives like the TD Ready Commitment.

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