IT Operations Analyst III - Remote

Overview

The IT Operations Analyst III role involves supporting a wide array of applications and systems, focusing on operational service and support assignments in a dynamic environment.

In Short

• Support applications and systems to meet service levels.
• Handle incident management for outages effectively.
• Participate in change management processes.
• Perform health checks and monitor applications.
• Work with various stakeholders for application upgrades.
• Communicate effectively with clients during service outages.
• Self-driven and able to work with minimum supervision.
• Comfortable with shift work and weekends as part of support model.
• Strong communication skills and teamwork capability.
• Relevant certifications are desirable.

Requirements

• Undergraduate degree or technical certificate.
• 2-3 years of experience in supporting Windows and UNIX applications.
• Experience with incident management tools.
• Ability to manage multiple priorities under pressure.
• Willingness to get cross-trained across applications.
• Strong problem-solving skills.
• Experience with monitoring tools like Splunk, DataDog, or Dynatrace.
• ITIL Foundation and Azure Fundamental certifications are a plus.
• Ability to work in a hybrid model.
• Comfortable working in a fast-paced finance industry.

Benefits

• Competitive salary and total rewards package.
• Health and well-being benefits including medical coverage.
• Paid time off and career development opportunities.
• Access to training and mentoring programs.
• Support for work-life balance.
• Opportunities for growth within the organization.
• Inclusive and diverse work environment.
• Regular performance and development conversations.
• Commitment to community impact initiatives.
• Support for colleagues' well-being goals.