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IT Operations Analyst II - Remote

Posted 2 days ago
Customer Service
Full Time
Canada
$52,700 - $74,400 CAD/year

Overview

The IT Operations Analyst II position at TD involves providing technology-based customer service support, conducting analysis to resolve end user incidents, and ensuring effective communication and resolution of service issues.

In Short

  • Provide courteous and professional customer service.
  • Conduct first level analysis to resolve incidents.
  • Monitor resources for availability related to business applications.
  • Identify and escalate service delivery issues.
  • Deliver accurate reports and documentation.
  • Support a positive team environment.
  • Participate in knowledge transfer and training.
  • Ensure compliance with disaster recovery plans.
  • Recommend process improvements.
  • Assist in problem resolution for complex issues.

Requirements

  • Undergraduate degree or Technical Certificate.
  • 1-2 years of relevant experience.
  • Ability to prioritize and manage workload effectively.
  • Strong communication skills within the team.
  • Proficient knowledge of technology components and applications.
  • Experience with customer service in a technology environment.
  • Understanding of change management processes.
  • Ability to work collaboratively in a team.
  • Problem-solving skills.
  • Commitment to continuous learning and development.

Benefits

  • Competitive base salary and variable compensation.
  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off and banking benefits.
  • Career development opportunities.
  • Training and onboarding support.
  • Mentorship programs.
  • Recognition programs.
  • Inclusive and diverse work environment.
  • Commitment to community engagement.
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Meloche Monnex

The Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. With a commitment to delivering legendary customer experiences, TD serves over 27 million households and businesses across Canada, the United States, and globally. The bank employs more than 95,000 colleagues who are dedicated to enriching the lives of customers, communities, and each other. Guided by the vision to 'Be the Better Bank,' TD focuses on innovation and enhancing customer experience while providing growth opportunities and skill development for its employees. The bank is also committed to diversity, equity, and inclusion, fostering an environment where all colleagues can thrive and contribute to a more sustainable future through initiatives like the TD Ready Commitment.

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