Complaint Coordinator I - Remote

Overview

The Complaint Coordinator I is responsible for assisting customers and sales representatives in resolving and logging customer issues while ensuring compliance with relevant regulations.

In Short

• Log complaints into SAP Complaint system.
• Issue call tags and sales force notifications.
• Ensure complaints are properly closed in the system.
• Follow up on issued call tags.
• Send out Customer Satisfaction Surveys.
• Maintain compliance with QSR and ISO regulations.
• Assist in processing product returns and RGAs.
• Communicate with sales force regarding outstanding issues.
• Requires a High School Diploma or equivalent.
• Intermediate skills in Microsoft Excel and Word.

Requirements

• High School Diploma or equivalent.
• Intermediate level skill in Microsoft Excel.
• Intermediate level skill in Microsoft Word.
• Ability to process and prioritize details effectively.
• Preferred experience in customer service.

Benefits

• Competitive total rewards package.
• Health insurance and life disability coverage.
• 401(k) contributions.
• Paid time off.
• Access to Employee Assistance Program and Resource Groups.