Field Services Engineer III - Remote

Overview

The Field Services Engineer III position at Medtronic involves providing remote and on-site engineering support to enhance customer satisfaction with navigation and intraoperative imaging products.

In Short

• Lead with purpose to break down barriers to innovation in healthcare.
• Provide remote and on-site engineering support.
• Responsible for customer satisfaction through effective service.
• Requires 75% travel for collaboration and project completion.
• Work on O-arm and Mazor equipment.
• Maintain and repair medical imaging equipment.
• Analyze and troubleshoot product performance issues.
• Train staff on product technical repair and clinical use.
• Keep accurate records of customer interactions and complaints.
• Must reside within the Richmond area.

Requirements

• High School Diploma or equivalent required.
• 4 years of technician or clinical field service experience.
• Bachelor’s degree in Bioengineering or related field preferred.
• Experience in the medical device industry is a plus.
• Ability to troubleshoot technical issues effectively.
• Familiarity with FDA regulations for medical devices.
• Excellent analytical and communication skills.
• Experience with x-Ray systems is beneficial.
• Ability to read schematics and engineering drawings.
• Responsive problem solver.

Benefits

• Competitive salary and flexible benefits package.
• Health, dental, and vision insurance.
• 401(k) plan with employer contribution.
• Paid time off and holidays.
• Tuition assistance and reimbursement.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Long-term disability leave.
• Well-being programs.
• Commitment to diversity and inclusion in the workplace.