Remote Service Representative

Overview

Meadow is transforming one of the largest, most overlooked industries in America: end-of-life care. We’ve built the largest cremation provider in Los Angeles in under a year, with 5-star reviews, a 90+ NPS, and hundreds of families served each month. Backed by top investors and the founders of Moxie—a high-growth medspa platform that has reached national scale—we’re applying modern technology, unmatched hospitality, and operational excellence to an industry unchanged for 70+ years.

We pride ourselves on great customer care, unreasonable hospitality, and transparent pricing - and we have grateful families as a result.

In Short

• Respond to inbound calls, texts, and emails from families with empathy, clarity, and professionalism.
• Build trust quickly and maintain rapport as you walk families through each step of the process.
• Own and execute key stages of the customer journey, such as dispatching transportation, managing paperwork, scheduling cremation, or coordinating ashes return.
• Collaborate with internal teams and external partners to move cases forward without delay.
• Keep systems up to date, document clearly, and flag any issues before they become blockers.
• Anticipate downstream impacts and work proactively to ensure smooth handoffs between teams.
• Work efficiently across multiple tools, including HubSpot, Aircall, Slack, GSuite, and our internal case management system.

Requirements

• 2+ years of experience in customer-facing, operations, or hospitality roles — especially in environments where empathy and execution were equally important.
• Clear, calm communicator who builds trust quickly, whether over the phone, email, or text.
• Strong multitasker — able to move quickly while maintaining accuracy and attention to detail.
• Accountable and proactive: you take ownership, close the loop, and surface issues early.
• Energized by our mission and excited about the opportunity to help shape something new in a category that truly needs it.

Benefits

• Fully remote — Work from anywhere
• Time to recharge —10 days of PTO plus US holidays off
• Make real impact. Every case you handle leaves a lasting impression on a family navigating loss.
• Be part of a company redefining an industry. We’re not just improving the experience — we’re setting a new standard.
• Grow with us. As we scale, so will your opportunities. This role is a launchpad.
• Work with a sharp, respectful team. Low ego, high output. We care deeply, and we execute precisely.