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Remote Client Service Representative

Posted 2 days ago
Customer Service
Full Time
South Africa

Overview

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home!

In Short

  • 100% full-time remote opportunity
  • Respond to customer inquiries and requests over phone, email, and chat
  • Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu)
  • Escalate and distribute customer issues to relevant departments
  • Record, review, and follow-up on requests and resolutions
  • Investigate and research solutions
  • Update customer records during conversations
  • Meet and exceed quantitative metrics and KPIs

Requirements

  • Passionate and eager to learn
  • Strong communication skills
  • Customer-first mindset
  • Ability to work independently from home

Benefits

  • Join a recognized top workplace
  • Be part of a growing company in the credit industry
  • Opportunity for career advancement
  • Work in a supportive team environment
The Credit Pros logo

The Credit Pros

The Credit Pros is a leading provider of credit repair and debt solutions, dedicated to helping individuals improve their financial health. With a focus on delivering exceptional service, the company operates a high-performance sales team that engages in both inbound and outbound sales calls. The Credit Pros values strong leadership and collaboration, aiming to create a supportive environment for its employees while achieving revenue objectives through strategic sales planning and performance monitoring.

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