Client Service Representative - Remote

Overview

As a Client Service Representative, you will be the first point of contact for new Business Wire clients, focusing on customer service and communication to meet client needs.

In Short

• Field incoming emails and phone calls from clients.
• Manage membership applications and account setup.
• Collaborate with sales and marketing teams.
• Record client interactions in Salesforce.
• Assist with events and client visits.
• Stay updated on industry trends.
• Provide outstanding customer service.
• Analyze problems and offer solutions.
• Understand products to meet client needs.
• Build trusting relationships with clients.

Requirements

• Experience in customer service.
• Strong organizational and time management skills.
• Ability to work under deadlines.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and CRM systems.
• Ability to prioritize tasks effectively.
• BA/BS degree preferred.
• Salesforce proficiency preferred.

Benefits

• Base salary range of $54k to $58k/year.
• Ability to work remotely.
• Excellent health benefits from day one.
• $100 monthly fitness allotment.
• Tuition reimbursement program.
• 401(k) plan with company match.
• PTO and additional holidays.