Client Service Representative - Remote

Overview

The Client Services Representative role focuses on providing technical support and building relationships with clients while addressing their concerns and improving their overall experience.

In Short

• Answer incoming calls and written inquiries professionally.
• Provide technical expertise for Vanco products and services.
• Document client inquiries clearly to identify trends.
• Perform root cause analysis to improve client experience.
• Maintain confidentiality of client information.
• Work cross-functionally to achieve organizational goals.
• Adhere to company policies and procedures.
• Manage a high volume of calls effectively.
• Demonstrate proficiency in Vanco technologies.
• Be accountable for client satisfaction.

Requirements

• Previous call center customer service experience.
• Ability to manage high call volumes in a fast-paced environment.
• Proficient in MS Office products.
• Strong decision-making skills for client satisfaction.
• Professionalism with a strong client focus.
• Organized and able to multitask.
• Good communication skills in English.
• Strong verbal, written, and mathematical skills.
• Team player aligned with company values.

Benefits

• Opportunity to work in a supportive team environment.
• Access to training and development resources.
• Flexible working arrangements.
• Potential for career advancement within the company.
• Engagement in a technology-driven work culture.