Client Adoption Specialist - Remote

Overview

We are looking for a Client Adoption Specialist to create an awesome client experience and increase adoption of Vanco’s Education-based products.

In Short

• Manage implementation of new clients to ensure their success in using our services.
• Evaluate client needs and develop configurations that support business processes.
• Help clients test and troubleshoot final system setup.
• Manage activity and document communication with clients within each client record.
• Develop and maintain a high level of knowledge about Vanco’s products, services, and processes.
• Share best practices with clients to encourage improved utilization of products.
• Solve customer issues and enlist company resources for prompt problem resolution.
• Write and maintain documentation and procedures for clients as needed.
• Provide feedback to help drive new solutions and improve current offerings.
• Provide first-level support to clients until their transition to the Client Service team.

Requirements

• Graduated high school; 2-4-year degree or equivalent experience preferred.
• Experience in technical set up of SaaS systems preferred.
• Formal or informal project management experience preferred.
• Comfortable with using basic sales techniques for upselling and cross-promotion.
• Strong relationship-building and persuasive skills.
• Excellent interpersonal, critical thinking, analytical, and problem-solving skills.
• Proficient in MS Office, including Excel; preferred experience with Salesforce.
• Ability to work well under pressure and maintain high-quality service.
• Collaborative and adaptable to client needs and communication preferences.
• Dependable with scheduling flexibility.
• Excellent verbal and written communication skills.
• Professional, self-directed, and detail-oriented.
• Proactive in tackling problems and advising clients on best practices.

Benefits

• Work in a dynamic and supportive team environment.
• Opportunity for personal and professional growth.
• Flexible scheduling options.
• Engagement with a diverse range of clients.
• Access to comprehensive training and resources.