Remote Service Representative

Overview

As a Remote Service Representative at Meadow, you will support families during a critical time, ensuring every case is handled with compassion and accuracy.

In Short

• Support families through the cremation process.
• Respond to calls, texts, and emails with empathy.
• Coordinate transportation and manage documentation.
• Collaborate with internal teams and external partners.
• Maintain accurate documentation and flag issues proactively.
• Use tools like HubSpot and Slack effectively.
• Work in a remote-first, global team environment.
• High expectations with strong support for growth.
• Competitive pay with transparent compensation.
• Make a real impact during meaningful moments for families.

Requirements

• 2+ years in customer-facing roles.
• Strong communication skills.
• Ability to multitask and maintain accuracy.
• Proactive and accountable work ethic.
• Passion for the mission and the role.

Benefits

• Fully remote work environment.
• PTO and paid holidays.
• Paid training opportunities.
• Global collaboration with teammates.
• Supportive team culture focused on growth.