Remote Service Representative

Overview

As a Remote Service Representative at Meadow, you will support families during the cremation process, ensuring every case is handled with accuracy, compassion, and attention to detail.

In Short

• Remote-first, global team - work from anywhere, be trusted to deliver.
• Fair, transparent compensation - competitive pay, benchmarked globally.
• High expectations, high support - we invest in training and growth.
• Respect and humanity - no burnout culture, no hero worship.
• Real-world impact - your work supports families when it matters most.
• Respond to inbound calls, texts, and emails from families.
• Build trust quickly and maintain rapport with families.
• Own and execute key stages of the customer journey.
• Collaborate with internal teams and external partners.
• Work efficiently across multiple tools.

Requirements

• 2+ years of experience in customer-facing, operations, or hospitality roles.
• Clear, calm communicator who builds trust quickly.
• Strong multitasker - able to move quickly while maintaining accuracy.
• Accountable and proactive - you take ownership of your work.
• Energized by our mission to help shape something new.

Benefits

• Fully remote - work from anywhere.
• Benefits include PTO, 10 Paid Holidays, Paid Training.
• Global collaboration with teammates around the world.
• Purpose-driven work - make a real difference.
• Supportive, growth-minded team.