Customer Care Manager (Service Operations) - Remote

Overview

As a Customer Care Manager at Meadow, you will lead a team ensuring that every family’s journey is seamless and compassionate, while managing operational excellence in a rapidly growing company.

In Short

• Lead a team of Service Representatives to deliver exceptional customer experiences.
• Manage daily operations and improve service quality.
• Collaborate with cross-functional teams to enhance service delivery.
• Support hiring, onboarding, and training of team members.
• Drive operational improvements based on service data analysis.
• Ensure adherence to Standard Operating Procedures (SOPs).
• Foster a culture of empathy and accountability within the team.
• Work remotely from anywhere in the U.S.
• Enjoy comprehensive benefits including unlimited PTO and a home office stipend.
• Join a mission-driven company with a strong focus on family care.

Requirements

• 4+ years of experience in customer service or operations.
• Empathetic leadership style with a focus on team development.
• Strong organizational and detail-oriented skills.
• Ability to act independently and solve problems efficiently.
• Experience in a high-touch, digital environment preferred.
• Metrics-driven mindset for operational excellence.
• Effective communication skills.
• Commitment to excellence and compassion in service.

Benefits

• Full medical, dental, and vision insurance.
• Unlimited paid time off (PTO).
• 10 paid holidays.
• $300 home office stipend.
• Company-issued laptop.