Supervisor – Client Expense & Optional Service Processing - Remote

Overview

The Supervisor for Client Expense & Optional Service Processing at Cigna Healthcare is a hands-on leader responsible for guiding a skilled operations team in delivering accurate and timely service processing while fostering team growth and operational improvements.

In Short

• Lead a team in client expense and optional service processing.
• Ensure reliable execution of service requests.
• Monitor performance metrics for accuracy and productivity.
• Drive continuous improvement initiatives.
• Collaborate across teams for operational consistency.
• Provide coaching and development for team members.
• Utilize workflow management tools like Wrike.
• Serve as an escalation point for complex issues.
• Contribute to workforce planning and staffing insights.
• Participate in annual bonus plans and comprehensive benefits.

Requirements

• Minimum 5 years in client expense or operational roles.
• At least 2 years in a supervisory or team lead role.
• Experience in high-volume, queue-based environments.
• Strong knowledge of workflow management tools.
• Ability to collaborate for process improvement.
• Bachelor’s degree preferred in business or operations.
• Experience with standard operating procedures.
• Comfort with data and metrics for decision-making.

Benefits

• Comprehensive health benefits from day one.
• 401(k) and company paid life insurance.
• Tuition reimbursement options available.
• A minimum of 18 days paid time off per year.
• Paid holidays and well-being programs.