Supervisor - Client Services - Remote

Overview

The Supervisor - Client Services role involves leading post-sale customer interactions to foster positive long-term relationships, managing inquiries, and enhancing customer satisfaction while overseeing a team.

In Short

• Lead post-sale contact with customers.
• Serve as the primary point of escalation for assigned customers.
• Manage customer inquiries regarding orders.
• Supervise daily activities of Strategic Relationship Staff.
• Develop training programs for staff.
• Ensure operations meet contracted service level agreements (SLAs).
• Provide customer-facing metrics reports.
• Coordinate print procurement for marketing materials.
• Oversee the print lifecycle from requirements gathering to delivery.
• Participate in special projects as assigned.

Requirements

• Bachelor's degree in a related field with 5 years of experience.
• Previous leadership experience preferred.
• Strong problem-solving abilities.
• Excellent communication skills.
• Able to work in a fast-paced environment.
• Strong organizational skills.
• Self-starter with innovative thinking.
• Ability to work in a team environment.
• Proficient in conflict resolution.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Disability insurance.
• 401(k) with company match.
• Life insurance and supplemental insurance options.
• Parental leave and adoption assistance.
• Tuition assistance.
• Employee discounts.