Customer Service Senior Representative - Remote

Overview

The Cigna Group is a global health Service Company dedicated to helping people improve their health, well-being, and sense of security. The Cigna Global Health Benefits team seeks dedicated, compassionate, and empathetic Customer Service Senior Representatives to join our team who are genuinely interested in helping people worldwide at some critical points of their lives.

In Short

• Handle inquiries from customers, clients, or providers via phone and email.
• Address inquiries, grievances, complaints, or appeals.
• Perform research to respond to inquiries and interpret policy provisions.
• Resolve customer complaints through independent problem-solving skills.
• Meet or exceed call center metrics while providing excellent customer service.
• Enjoy a work-from-home lifestyle.
• High School diploma or equivalent required.
• 1+ years of customer service experience required.
• Strong organization and communication skills needed.
• Must have a dedicated workspace with no distractions.

Requirements

• High School diploma or equivalent.
• 1+ years of customer service experience is required.
• Call center experience preferred.
• Intermediate proficiency in Microsoft Outlook.
• Strong organization skills, written, and verbal communication skills.
• Ability to remain calm and helpful in difficult situations.
• Foster teamwork and partnership with cross-functional departments.
• Must have a reliable internet connection.

Benefits

• Comprehensive health benefits including medical, vision, and dental.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays.