Service Advocate - Cigna Healthcare - Remote

Overview

The Service Advocate position at Cigna Healthcare is a remote role focused on providing high-level customer service in a healthcare setting, requiring technical expertise and strong interpersonal skills to assist members with their benefit needs.

In Short

• Work remotely between 8am-9pm EST Mon-Fri.
• Provide customer service support for medical health plan clients.
• Resolve claims issues and navigate complex health conditions.
• Educate customers on medical benefits and vendor offerings.
• Conduct provider searches and facilitate appointment scheduling.
• Investigate and resolve escalations and complaints.
• Demonstrate strong communication and empathy skills.
• Must work autonomously and think critically.
• Requires a high school diploma or GED.
• Experience in US Commercial Medical Call Operations preferred.

Requirements

• High School diploma or GED.
• Experience in customer service, particularly in healthcare.
• Strong communication skills, both spoken and written.
• Creative problem-solving and analytical skills.
• Ability to manage tasks independently in a fast-paced environment.
• Proficiency in Microsoft Word and Outlook.
• Strong KPI performance in customer service roles.
• Ability to listen and interpret customer needs effectively.
• Familiarity with healthcare processes and procedures.
• Must adapt to changes in procedures and guidance.

Benefits

• Opportunity to work from home.
• Engaging work that contributes to improving lives.
• Supportive work environment.
• Access to professional development resources.
• Comprehensive benefits package.
• Flexible working hours.
• Encouragement of a healthy work-life balance.