Customer Service Operations Analyst - Remote

Overview

The Customer Service Operations Analyst serves as a strategic partner to line-of-business leadership, providing reporting, analytics, and performance insights related to Centene Pharmacy Help Desk operations.

In Short

• Serve as a strategic partner to leadership with performance insights.
• Deliver data and reporting highlighting KPIs and operational metrics.
• Identify trends and performance gaps, developing recommendations.
• Collaborate with teams to address trends and drive enhancements.
• Provide analysis on escalated concerns with root cause identification.
• Train and mentor team members on processes and standards.
• Develop business-facing materials and performance summaries.
• Act as a liaison for complex issues ensuring timely resolutions.
• Advocate for business needs and strengthen partner relationships.

Requirements

• High School Diploma or GED required.
• Experience in Operations and Centene Pharmacy Help Desk preferred.
• Strong skills in reporting and data analysis.
• Excellent verbal and written communication skills.
• Proficiency in Excel, PowerPoint, Word, and Outlook.
• Highly organized self-starter with attention to detail.
• Curious mindset with strong problem-solving abilities.

Benefits

• Comprehensive health-related benefits from day one.
• 401(k) and company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays.