Customer Operations Analyst - Remote

Overview

We are seeking Customer Operations Analysts who are passionate about supporting growers, retailers, and channel partners in the agriculture industry. Our team works with a wide range of products — including seed, fertilizer, and crop protection — to ensure customers receive accurate, timely, and proactive service.

In Short

• Serve as a primary contact for growers, retailers, and channel partners regarding orders, deliveries, and product information.
• Proactively reach out to customers to provide updates on order status, backorders, and forecasting information.
• Accurately enter, update, and track customer orders in the system.
• Monitor shipments and delivery schedules, working with logistics to prevent or resolve delays.
• Build strong, lasting relationships by delivering timely and accurate information.
• Partner with the Customer Service Manager to align daily priorities and goals.
• Prepare for and adapt to the increased workload during planting and harvest seasons.
• Assist with special projects or seasonal initiatives as needed.
• Follow up on order issues to ensure customer satisfaction and timely resolution.
• Flexibility and willingness to assist in other areas of the business.

Requirements

• Strong communication skills.
• Experience in customer service or operations.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with strong organizational skills.
• Proficient in data entry and order management systems.
• Knowledge of the agriculture industry is a plus.
• Ability to handle high-volume orders efficiently.
• Willingness to adapt to changing business needs.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary.
• Health and wellness benefits.
• Opportunities for professional development.
• Supportive team environment.
• Flexible work arrangements.
• Paid time off.
• Retirement savings plan.
• Employee discounts on products.
• Community involvement opportunities.
• Equal opportunity employer.