Customer Operations Analyst - Remote

Overview

The Customer Operations Analyst supports the customer operations team by analyzing processes, identifying areas for service improvement, and ensuring efficient and effective customer support delivery. This role involves data analysis, reporting, process optimization, and cross-functional collaboration to enhance the overall customer experience. The ideal candidate is detail-oriented, analytical, and committed to delivering high-quality service.

In Short

• Analyze customer service data to identify trends and opportunities for improvement.
• Develop and maintain dashboards and performance reports.
• Collaborate with customer support agents and management.
• Conduct regular audits of customer interactions.
• Recommend process enhancements for efficiency.
• Address complex customer inquiries.
• Prepare and present analytical findings to management.
• Support training and onboarding of new staff.
• Stay informed on industry trends and best practices.

Requirements

• Bachelor's degree in Business Administration or related field.
• 2+ years of experience in customer service or operations analysis.
• Strong analytical and problem-solving skills.
• Proficiency with data analysis tools and CRM software.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively.
• Attention to detail and commitment to quality service.

Benefits

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Flexible work arrangements (remote/hybrid options available).
• Professional development and training opportunities.
• Employee assistance program.
• Performance-based bonuses.
• Wellness programs.