Clinical Integration Analyst - Remote

Overview

At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you'll be able to fully realize your potential. Plus, you'll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.

In Short

• Act as the primary clinical point of contact for clinical integration issues and oversees the clinical integration aspects of customer implementations.
• Maintain expertise in the suite of solutions, ensuring current knowledge base documentation, staying informed on product changes, and proactively identifying improvements to related processes.
• Lead EHR/MMS clinical data mapping using clinical vocabularies (e.g., CQL, SNOMED CT, LOINC, ICD-10) to ensure accuracy for integrations needed to complete implementations successfully.
• Communicate clearly and consistently with customers, internal teams, and stakeholders throughout the implementation process to address clinical integration concerns, provide updates, and manage expectations.
• Investigate and resolve clinical integration issues and system errors that arise during implementation and post-implementation.
• Collect and document relevant information for each customer's clinical integration issue in Salesforce by established guidelines.
• Demonstrate a foundational understanding of clinical integration workflow and data exchange using standards like APIs, HL7 v2, X12/278s, and Smart on FHIR interoperability to support customers.
• Leverage tools and protocols such as Iguana and SQL to generate insights for improving clinical efficiency.
• Works with cross-functional teams, both internally and externally, to ensure the successful implementation and integration of clinical solutions.
• Support a culture that reflects all virtues of the Customer Success Toolkit.

Requirements

• Active, current, and unrestricted RN license in a state or territory of the United States Associate's degree in nursing or related field.
• At least 1-4 years of Utilization, Case/ Care, or Disease Management experience.
• Experience in healthcare IT, with foundational understanding of healthcare data standards (such as Smart on FHIR, HL7 V2, X12/ 278 protocols, SNOMED CT, LOINC, CQL, ICD-10).
• Foundational understanding of business requirements.
• Foundational understanding of clinical and data mapping between software solutions.
• Foundational experience in Microsoft Office.
• Proficient in customer-facing communication, including skills in articulating complex ideas and adeptly managing customer issues.
• Proven history of a collaborative, team-focused approach and ability to work remotely effectively.

Benefits

• Remote work
• Medical, dental, vision, life, and disability insurance
• 401K retirement plan; flexible spending and health savings account
• 15 days of paid time off + additional front-loaded personal days
• 14 company-recognized holidays + paid volunteer days
• Up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
• LGBTQ+ Health Services
• Pet insurance