Analyst, Configuration & QA - Remote

Overview

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.

In Short

• Complete standard configuration tasks in accordance with established procedures and client plan design.
• Adhere to established configuration QA processes, ensuring zero defect client launches and maintaining high-quality standards.
• Demonstrate proficient knowledge of core business systems supported by the Configuration & QA team.
• Research, troubleshoot, and resolve minimally complex system issues; escalate more complex problems with clear documentation and context.
• Execute on pre-defined focused audits to ensure that transactions are processed in alignment with anticipated system behavior.
• Generate routine and ad hoc reports for internal and external stakeholders in alignment with established specifications and processes.
• Participate in team meetings and support tasks assigned by cross-functional leads.
• Identify personal workflow inefficiencies and share ideas for enhancements.
• Contribute to onboarding of new hires.
• Learn tools like Jira, Looker, and BigQuery; apply them to day-to-day tasks with support.

Requirements

• 3+ years of experience in a configuration or systems analyst role; healthcare payer, insurance, or fin tech experience strongly preferred.
• Strong leadership and effective problem-solving abilities.
• Experience working with data and analytics tools, reporting specifications and generating reports.
• Experience collaborating with product, engineering and business intelligence teams.
• Passion for details, responsiveness, and organization.
• Experience collaborating with and supporting client success teams and clients.
• Jira, Looker, Asana, BigQuery (or SQL) and Microsoft (or Google) suite experience preferred.

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships.
• Hybrid work, in office meals, and work together days.
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+).
• Annual professional development stipend and access to a personal career coach through Maven for Mavens.
• 401K matching for US-based employees, with immediate vesting.