Senior Associate, Billing Specialist - Remote

Overview

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

In Short

• Lead the resolution of complex financial and benefits billing escalations.
• Investigate and resolve escalated cases involving billing errors and disputes.
• Perform root-cause analysis on multi-system issues.
• Act as the primary bridge between various departments to clarify issues.
• Reconcile claims data and finance outputs.
• Track cases through resolution and maintain documentation.
• Identify trends in escalations and propose process improvements.
• Communicate clearly with members and stakeholders.
• Handle complex billing escalations effectively.
• Collaborate with cross-functional teams.

Requirements

• Bachelor’s degree in Healthcare Administration, Finance, Business, or related field.
• 3+ years of relevant experience in medical billing or escalation management.
• Proven ability to handle complex billing escalations.
• Deep understanding of claims lifecycle and insurance adjudication.
• Familiarity with billing systems and issue tracking tools.
• Highly detail-oriented with strong organizational skills.
• Excellent critical-thinking skills.
• Outstanding verbal and written communication skills.
• Empathy-driven and member-centric approach.
• Creative problem-solver.

Benefits

• Access to mental health and family planning specialists.
• Whole-self care through wellness partnerships.
• Hybrid work and in-office meals.
• 16 weeks 100% paid parental leave.
• Annual professional development stipend.
• 401K matching for US-based employees.