Senior Associate, Client Delivery - Remote

Overview

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

In Short

• Lead and manage high-volume client implementations.
• Serve as the point of contact for project status updates.
• Define and execute implementation plans.
• Collaborate across teams to resolve issues.
• Monitor and measure performance against KPIs.
• Evaluate and improve implementation processes.
• Identify common roadblocks and propose solutions.
• Maintain implementation templates and documentation.

Requirements

• 3-5 years of experience in client delivery or project management.
• Exceptional communication and interpersonal skills.
• Strong organizational and project management capabilities.
• Analytical mindset with experience leveraging data.
• Proactive and entrepreneurial spirit.
• Bachelor’s degree or equivalent experience.

Benefits

• Access to the full platform and specialists.
• Whole-self care through wellness partnerships.
• Hybrid work and in-office meals.
• 16 weeks paid parental leave.
• Annual professional development stipend.
• 401K matching for US-based employees.