Client Delivery, Senior Associate - Remote

Overview

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

In Short

• Lead and manage high-volume client implementations, building strong relationships and capturing business requirements to ensure smooth launches
• Serve as the point of contact for project status updates, open issues, and escalation management
• Define and execute implementation plans—including documentation, configuration requirements, and quality assurance checks—to support on-time, successful launches
• Collaborate across teams (Product, Engineering, Clinical, Sales) to resolve issues and drive seamless client experiences
• Monitor and measure performance against key operational KPIs and implementation NPS standards
• Continuously evaluate and improve implementation processes to support scale and reduce risk
• Identify common roadblocks and propose scalable solutions that improve team efficiency and client outcomes
• Maintain and organize implementation templates, documentation, and best practices for broader team use

Requirements

• 3-5 years of experience in client delivery, operations, project management, or a related field
• Exceptional communication and interpersonal skills—comfortable interfacing with both internal stakeholders and external clients
• Strong organizational and project management capabilities, with a sharp attention to detail
• Analytical mindset with experience leveraging data to drive decisions and improvements
• A proactive, entrepreneurial spirit—you’re comfortable with ambiguity and energized by problem-solving
• Bachelor’s degree or equivalent experience

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days 
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who’ve been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting