Customer Care Center Representative - Remote

Overview

Join Mascoma Bank as a Customer Care Center Representative and help us improve our clients' financial being! At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities.

In Short

• Handles a large volume of inbound and occasional outbound telephone calls.
• Ensures customer account transactions are accurate and timely.
• Articulates customer’s perspective and acts on available information.
• Works independently and in a team environment.
• Maintains professionalism and confidentiality when dealing with customers.
• Collaborates with internal customers to resolve inquiries efficiently.
• Promotes products and services to meet customer needs.
• Identifies recommendations for improvements in operating methods.
• Strives to meet high customer satisfaction goals through excellent communication.
• Participates in the Bank’s programs and adheres to standards and policies.

Requirements

• Two to three years of branch experience as a personal banker preferred.
• Strong typing skills and knowledge of computers.
• Excellent written and verbal communication skills.
• Positive attitude and teamwork orientation.
• Flexibility in job schedules.
• Good interpersonal communication skills.
• Professional appearance consistent with bank policies.
• Strong problem-solving skills.
• Ability to maintain confidentiality of customer information.

Benefits

• Strong culture of belonging and community-minded values.
• Competitive compensation.
• Flexible work environment with onsite, remote, and hybrid opportunities.
• Career development and internal mentorship.
• Comprehensive health care, dental care, and vision.
• 401(K) Program with employer match.
• Generous PTO starting at 27 days per year.
• Tuition Reimbursement.
• Student Loan Paydown.