Senior Manager, Software Engineering - 3DS - Remote

Overview

We are looking for a Senior Manager, Software Engineering to lead the design, development, and execution of our 3D Secure (3DS), KYB/KYC, and Fraud platform initiatives. You will play a pivotal role in building high-performance, real-time systems on AWS that support 500+ transactions per second, while embedding AI/ML models to proactively detect and prevent fraud across 3DS rails.

In Short

• Architect, design, and implement scalable, reliable, and secure distributed systems for issuer card processing and real-time transaction management.
• Build and operate low-latency APIs capable of processing 500+ TPS using cloud-native AWS technologies (e.g., Lambda, ECS, EKS).
• Lead the adoption of Generative AI and Agentic AI to drive a 10x increase in developer productivity, while leveraging these technologies to build innovative business solutions.
• Define and champion engineering best practices, including CI/CD, observability, incident response, automation, and high availability, to ensure delivery excellence across the SDLC.
• Collaborate cross-functionally with Product, Risk, Compliance, and Fraud teams to define and prioritize customer needs, technical features, and regulatory requirements.
• Establish and maintain secure, reliable network integrations with all major U.S. card networks and internal services built on AWS.
• Partner with data science and fraud teams to integrate real-time ML models into the 3DS flow to detect Fraud behaviors and anomalies.
• Define and monitor key metrics for system throughput, model accuracy, fraud prevention efficacy, and overall platform stability.
• Ensure engineering excellence by implementing rigorous development, testing, deployment, and monitoring standards aligned with architectural goals and SLA requirements.
• Contribute directly to high-impact projects by building core modules, internal frameworks, automation tools, and proof-of-concepts for new technologies.
• Mentor, unblock, and grow engineering teams through technical leadership, hands-on support, and a culture of ownership, collaboration, and continuous learning.

Requirements

• 10+ years of experience in software engineering, with at least 4 years leading high-performing engineering teams.
• Proven, hands-on experience designing and operating highly available (99.999%), multi-region, real-time critical systems with end-to-end latency consistently under 50ms, ideally in payments, fraud, or risk decisioning.
• Deep expertise in cloud-native architectures on AWS, including services like Lambda, ECS, and EKS; real-time data streaming using Kafka; and experience building high-performance APIs (REST/gRPC) under tight latency SLAs.
• Solid background in distributed systems design, including asynchronous processing, circuit breakers, retries, and rate-limiting.
• Strong understanding of DevOps practices, including CI/CD, observability, automation, containerization (Docker), and orchestration using Kubernetes.
• Hands-on technical ability to write code, debug issues, or write queries to unblock teams, validate new ideas, and integrate emerging technologies.
• Proficiency in SQL and data analysis using tools like MySQL, Snowflake, and scripting languages.
• Experience with real-time data streaming using Kafka or AWS Kinesis in support of event-driven architecture.

Benefits

• Multiple health insurance options.
• Flexible time off – take what you need.
• Retirement savings program with company contribution and after tax contributions.
• Equity in a publicly-traded company and an Employee Stock Purchase Program.
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave.
• Free therapy sessions, financial and professional coaching, and legal advice.
• Monthly stipend to support our remote work model.
• Annual “development dollars” to support our people growth and development.
• Through Flex First, the freedom to live and work wherever you and your family thrive.