Crew Account Growth Executive - Remote

Overview

The Crew Account Growth Senior Executive ensures that e-wallet orders are inspected and processed accurately and in line with regulations in order to issue and deliver the e-wallet account and card to the users in a timely manner. As well as, assisting the business with effective commercial support related to e-Wallet customer accounts and operational processes across MarTrust.

In Short

• Assist crew and corporate clients with crew onboarding, e-wallet setup and card creation/shipping
• Coordinate with clients and internal parties on operational matters
• Handle customer inquiries and FAQs, escalating or resolving issues as needed
• Conduct e-wallet webinars and client visits to support customers as required
• Support the Commercial and Sales teams with customer-related questions
• Process e-wallet creation & card orders by collecting and accurately screening user documents
• Assist with operational tasks and serve as a link between internal departments to resolve issues
• Collect documents based on standard operating instructions
• Analyze customer behavior or data to identify needs and suggest improvements
• Proactively identify and suggest continuous improvement ideas

Requirements

• Strong communication skills
• Experience in customer service or support roles
• Familiarity with e-wallet systems and processes
• Ability to analyze data and customer behavior
• Problem-solving skills

Benefits

• Competitive salary
• Opportunities for professional growth
• Supportive work environment