L2 Support Technician - Remote

Overview

As an L2 Support Technician, you are involved in providing exceptional remote support to our UK clients. You need to have a strong background in IT support, excellent customer service skills, and a deep understanding of Microsoft Office 365, Azure, and various MSP tools.

In Short

• Provide Level 2 technical support to UK clients.
• Utilize MSP tools for issue management and tracking.
• Support clients with Network Operations Centre services.
• Assist with end-user support for high customer satisfaction.
• Collaborate with team members for service improvement.
• Maintain knowledge of the latest IT trends and technologies.
• Join a pioneering IT team in the Philippines.
• Work for a UK-headquartered IT Solutions company.
• Contribute to a culture of teamwork and healthy relationships.
• Opportunity for career growth in IT support.

Requirements

• Strong background in IT support.
• Excellent customer service skills.
• Deep understanding of Microsoft Office 365 and Azure.
• Experience with various MSP tools.
• Ability to work independently and autonomously.
• Strong communication skills.
• Problem-solving skills.
• Ability to work in a remote support environment.
• Willingness to learn and adapt to new technologies.
• Experience in a similar role is a plus.

Benefits

• Opportunity to be part of a pioneering team.
• Clear vision and direction for career growth.
• Promotes teamwork and healthy working relationships.
• Work for a reputable IT Solutions company.
• Remote work flexibility.
• Continuous learning and improvement opportunities.
• Supportive leadership team.
• Engaging work environment.
• Comprehensive IT support and consultancy services.
• Chance to contribute to efficient IT operations for clients.