Technical Customer Success Manager - Remote

Overview

Makersite is an award-winning data software company that empowers teams to manage product sustainability, cost, and compliance; simultaneously, from a web browser. Our mission is to help manufacturing companies make better decisions and create safer, more sustainable products through data-driven analysis. We believe that technology can help corporations to have a more positive impact on their environment. That is why we developed a platform that uses cutting-edge technology, big data, and breakthrough algorithms to deliver product intelligence, unlike anything on the market.

In Short

• Join a leading data software company focused on sustainability.
• Drive customer success for large enterprise manufacturing clients.
• Provide expert guidance on lifecycle assessment (LCA).
• Support customers in risk management, compliance, and cost optimization.
• Collaborate with implementation teams for seamless onboarding.
• Develop strong relationships with customers as a trusted advisor.
• Identify upselling and cross-selling opportunities.
• Create documentation and reports to support customer success.
• Advocate for customer needs within the organization.
• Participate in customer success forums and share best practices.

Requirements

• Proven track record in customer success management.
• Experience in ERP, PLM, or PIM domains.
• Strong preference for sustainability or LCA experience.
• Excellent communication and relationship-building skills.
• Ability to analyze customer feedback for continuous improvement.
• Experience in project planning and execution.
• Strong problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in documentation and reporting.
• Passion for sustainability and making a positive impact.

Benefits

• Opportunity to work with cutting-edge technology.
• Be part of a mission-driven company focused on sustainability.
• Collaborative and supportive work environment.
• Professional development opportunities.
• Flexible working arrangements.
• Competitive salary and benefits package.
• Engagement in customer success forums and events.
• Work with a diverse team of professionals.
• Contribute to meaningful projects that impact the environment.
• Access to resources for continuous learning.