Senior Manager of Customer Success, Western US - Remote

Overview

As a Senior Manager of Customer Success at MagicSchool, you will lead a team of high-performing CSMs focused on driving adoption, retention, and expansion within our K-12 district customer base.

In Short

• Lead a team of Customer Success Managers.
• Drive retention and satisfaction using KPIs and customer insights.
• Collaborate with Sales, Product, and Support teams.
• Monitor and report on key CS metrics using Salesforce.
• Help identify and onboard new team members.
• 4–7 years of experience in managing Customer Success in a SaaS environment.
• Strong understanding of CS metrics and operational tools.
• Proven ability to manage performance and provide feedback.
• Experience with cross-functional teams.
• Proactive working style suited for startup environments.

Requirements

• 4–7 years of experience managing Customer Success Managers in a SaaS environment.
• Strong understanding of CS metrics and operational tools (Salesforce required).
• Ability to hold individuals accountable and manage performance.
• Experience partnering with cross-functional teams.
• Proactive and flexible working style.

Benefits

• Work on cutting-edge AI technology impacting education.
• Join a mission-driven team.
• Flexibility of working from home.
• Unlimited time off.
• Employer-paid health insurance plans.
• Generous stock options.
• 401k match and monthly wellness stipend.