Customer Success Senior Manager - US - Remote

Overview

The Customer Success Senior Manager will proactively ensure customers achieve their goals using our platform and services, focusing on relationship management and maximizing customer value.

In Short

• Guide new customers through the implementation process.
• Build and maintain long-term relationships with customers.
• Act as a customer advocate and identify growth opportunities.
• Monitor customer health metrics for retention and renewals.
• Provide expert guidance on product features and updates.
• Collaborate with teams to improve user experience.
• Identify upselling and cross-selling opportunities.
• Analyse customer usage data for insights and reporting.
• Represent the organization at events.

Requirements

• Experience in customer success or account management.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and provide actionable insights.
• Familiarity with customer relationship management tools.
• Willingness to travel for client visits and events.
• Proven track record of relationship building and retention.
• Understanding of customer goals and challenges.
• Ability to work collaboratively across teams.

Benefits

• Flexible work environment.
• Opportunities for professional development.
• Diverse and inclusive workplace culture.
• Global impact through your work.
• Work-life balance prioritization.