Bilingual Merchant Services Support - Freelance, Remote

Overview

A Bilingual Merchant Services Support professional is needed to facilitate merchant onboarding and provide ongoing support for payment processing solutions, ensuring high satisfaction through clear communication.

In Short

• Remote position with bilingual support in English and Spanish.
• Process and audit merchant applications and agreements.
• Maintain accurate merchant account records.
• Assist in daily operational tasks and vendor-related activities.
• Requires a reliable internet connection and a quiet workspace.
• Full-time, 40 hours per week, Monday to Friday, 9 AM to 6 PM PST.
• Compensation set at $7 per hour.
• Experience in customer service or administrative support is required.
• Proficiency in Google Workspace and CRM systems is essential.
• Must be adaptable and have strong communication skills.

Requirements

• Fluent in English and Spanish (written and verbal).
• Minimum of 1 year experience in customer service or administrative support.
• Experience with CRM systems and Google Workspace.
• Background in merchant services or payment processing preferred.
• Strong documentation management skills.
• Must have a computer with at least 8GB RAM and reliable internet.
• Quiet, dedicated workspace at home is required.
• Ability to thrive in fast-paced environments.
• Passion for providing exceptional customer service.
• Excellent organizational skills and attention to detail.

Benefits

• Flexible remote work setup.
• Opportunity to work with a leading payment processing solutions provider.
• Gain experience in merchant services and customer support.
• No benefits package included.