Bilingual Merchant Services Support - Freelance - Remote

Overview

We are seeking a Bilingual Merchant Services Support professional to facilitate smooth merchant onboarding and provide ongoing support for our payment processing solutions.

In Short

• Process and audit merchant applications and agreements.
• Create and manage merchant communication channels.
• Coordinate equipment shipping and tracking.
• Audit documentation for completeness and accuracy.
• Maintain accurate merchant account records.
• Provide bilingual support in English and Spanish.
• Assist with daily operational tasks.
• Prepare customized sales materials.
• Manage vendor-related account activities.
• Work in a remote setup with specific technical requirements.

Requirements

• Fluent in English and Spanish (written and verbal).
• Minimum of 1 year in customer service or administrative support.
• Experience with CRM systems and Google Workspace.
• Background in merchant services or payment processing preferred.
• Strong documentation management skills.
• Must have a reliable computer and internet connection.

Benefits

• Freelance position with flexible hours.
• Opportunity to work with a leading payment processing provider.
• Gain experience in the payment processing industry.
• Work from home with a remote setup.
• Competitive hourly rate.