Account Relationship Lead - Virtual Assistant Services - Remote

Overview

The Account Relationship Lead will manage client relationships and lead a team of virtual assistants, ensuring successful partnerships and high client satisfaction.

In Short

• Lead direct video interactions with international clients
• Coach and develop a high-performing team of virtual assistants
• Bridge the gap between clients and VAs to ensure seamless partnerships
• Build lasting relationships with clients while preventing churn
• Create pathways for assistant growth and development
• Handle client feedback and translate it effectively to the VA team
• Onboard new clients and set expectations for successful VA partnerships
• Resolve conflicts when clients and VAs have communication breakdowns
• Manage VA scheduling, performance tracking, and career development
• Identify expansion opportunities when clients need additional VAs or services

Requirements

• Proven EA/VA Experience with international clients
• Client Management Experience
• Leadership/Supervisory Experience
• Excellent English Communication
• Business Acumen

Benefits

• Fixed monthly salary + allowances
• HMO coverage
• Paid Time Off
• 13th month pay
• Government benefits (SSS, PhilHealth, PAG-IBIG)
• 2-week comprehensive training provided
• Internal growth opportunities