Bilingual Patient Support Specialist - Remote

Overview

The Bilingual Patient Support Specialist acts as a central resource for the patient support program, responding to incoming communications and providing clinical support to patients and healthcare professionals.

In Short

• Acts as a liaison for the patient support program.
• Responds to incoming calls and communications.
• Provides clinical support via phone, email, and web.
• Facilitates drug insurance navigation for patients.
• Handles internal clinical referrals and adverse event reporting.
• Participates in continuous quality improvement.
• Works with pharmaceutical manufacturers on exceptional cases.
• Maintains confidentiality and adheres to privacy policies.
• Contributes to team development and morale.
• Works rotating shifts from Monday to Friday.

Requirements

• University degree or equivalent active healthcare professional designation.
• Minimum of 1 year relevant experience in pharmacy or patient assistance.
• Bilingual in French and English.
• Strong knowledge of health insurance and pharmacy transactions.
• Excellent communication and telephone etiquette.
• Strong computer skills (Excel, Word, Outlook).
• Ability to multitask and manage time effectively.
• Capable of working in a team environment.
• Willingness to seek professional development opportunities.
• Flexibility in working hours and support.

Benefits

• Opportunity to work in a global company.
• Professional development opportunities.
• Dynamic work environment.
• Contribution to improving patient outcomes.
• Supportive team culture.