Product Support Specialist, Platform Success - Remote

Overview

The Product Support Specialist is responsible for managing and resolving platform-related issues, ensuring system stability and enhancing internal workflows within IQVIA Digital's healthcare marketing platform.

In Short

• Serve as the primary escalation point for platform issues.
• Conduct technical investigations across platform components.
• Manage the JIRA ticketing process for escalations.
• Collaborate with Product Managers on bug fixes and improvements.
• Provide timely updates and clear analyses to stakeholders.
• Develop and maintain internal documentation for troubleshooting.
• Strive to reduce time to resolution for escalations.
• Enhance communication between teams to improve platform performance.
• Ensure a seamless user experience through better system stability.
• Promote a proactive mindset in identifying and resolving issues.

Requirements

• Bachelor’s Degree in business, marketing, analytics, or a related field.
• 4+ years of experience in platform operations or product management.
• Deep understanding of programmatic advertising and platform infrastructure.
• Experience managing technical escalations and troubleshooting.
• Working knowledge of JIRA, SQL, APIs, and monitoring systems.
• Ability to translate technical concepts for internal stakeholders.
• Highly organized and detail-oriented with a proactive mindset.
• Curious and systems-minded, with strong problem-solving skills.
• Skilled in driving cross-functional collaboration.
• Passion for improving workflows and platform stability.

Benefits

• Competitive salary and potential bonuses.
• Health and welfare benefits.
• Opportunities for career growth and development.
• Collaborative work environment.
• Commitment to diversity and inclusion.