4PL Customer Experience Manager - Remote

Overview

The 4PL Customer Experience Manager at Maersk plays a critical role in leading customer service teams to enhance customer satisfaction and service delivery within the logistics and supply chain sector.

In Short

• Lead and manage Customer Experience teams.
• Focus on customer service drivers such as timely delivery and proactive notifications.
• Ensure service delivery aligns with client SLAs.
• Handle customer onboarding and relationship management.
• Monitor data integrity of systems.
• Responsible for cross-selling and customer retention.
• Implement new customers into the CX and COE.
• Work with various teams to strengthen customer relationships.
• Record and report customer performance metrics.
• Support a diverse and inclusive workplace.

Requirements

• Experience in a leadership role within logistics and supply chain.
• Operational knowledge of customer service in 2PL/3PL management.
• Experience in managing operations across multiple countries.
• Strong conceptual abilities and communication skills.
• Fluency in English.
• Ambition to support a specialist network.
• Interest in processes and systems.
• Ability to translate technical knowledge to diverse audiences.
• Commitment to diversity and inclusion.
• Willingness to accommodate special assistance needs.

Benefits

• Work for a global leader in logistics.
• Opportunities for professional growth and development.
• Diverse and inclusive workplace culture.
• Access to cutting-edge technologies.
• Engagement in sustainability initiatives.
• Join a collaborative team environment.
• Competitive compensation package.
• Global networking opportunities.
• Flexible work arrangements.
• Support for personal and professional adjustments.